RT Journal Article
SR Electronic
T1 Advocate Lutheran General Hospital, Park Ridge, IL<br/>Physician Professionalism: Feed in and Feedback
JF Ochsner Journal
JO Ochsner J
FD O. P. Jindal Global University
SP 9
OP 10
VO 16
IS Spec AIAMC Iss
A1 J. Gravdal
A1 P. Hyziak
A1 L. Kelly
A1 C. Simonsen
YR 2016
UL http://www.ochsnerjournal.org/content/16/Spec_AIAMC_Iss/9.2.abstract
AB Background: Physician professionalism is of utmost importance, but measuring professionalism and providing feedback to both problematic and exemplary practitioners have been challenging. Our goal was to develop tools and processes for documenting and providing feedback to physicians about reported behavioral lapses, drifts, and exemplars.Methods: We created a physician feedback process map that identified the current process and the ideal process. We also developed and piloted 5 feedback letters: 1 for exemplars and 4 for concerns (timeliness of response, documentation, medication error, other).Results: We discovered that processes existed that could be used for documenting physician professionalism. Understanding and using existing quality management tools were essential to project success. Several education sessions were held, and the feedback letters were piloted in family medicine and internal medicine. With few exceptions, physicians were receptive to the feedback letters.Conclusions: We have greater clarity about what we mean by “physician professionalism,” as well as an expectation that all physicians are expected to meet standards of professionalism that align with the ALGH Behaviors of Excellence. Physician and department chair education about the feedback process must be ongoing, and the support of the elected medical staff throughout the process is important.View this table:FINAL WORK PLAN – Advocate Lutheran General HospitalView this table:Continued