Scientific articlePatient Satisfaction and its Relation to Perceived Visit Duration With a Hand Surgeon
Section snippets
Design
Upon approval of our institutional review board, 119 new patients visiting the ambulatory offices of 5 attending orthopedic hand surgeons, 4 of whom are authors of this article (C.S.M., J.B.J., N.C.C., D.R.), were invited to participate in this prospective cross-sectional study. Inclusion criteria comprised patients who were 18 years old or older, fluent and literate in English, and capable of giving informed consent. Patients who had previously seen the attending surgeon they had an
Patient satisfaction
Patient satisfaction was not associated with actual visit duration (r = –0.010; P = .92) or patient-perceived visit duration (r = 0.12; P = .21; Fig. 1). After controlling for potential confounding effects in multivariable logistic regression, factors independently associated with patient dissatisfaction included greater symptoms of depression (OR 1.1; 95% CI 1.0–1.2; P = .009) and lower patient-rated surgeon empathy (OR 0.83; 95% CI 0.75–0.90; P < .001; Table 1). Using multiple linear
Discussion
Patient-perceived visit duration was not significantly associated with patient satisfaction. Our results suggest that, if a relationship between perception of longer visits and patient satisfaction exists in hand surgery, it is likely to be less concerning than that previously reported in the primary care setting.8, 28 In addition, no association was found between actual visit duration and patient satisfaction, corroborating prior results from other specialty-care studies.9, 10 Patient-rated
References (36)
- et al.
Quality assessment in hand surgery
Hand Clin
(2014) - et al.
Physician empathy as a driver of hand surgery patient satisfaction
J Hand Surg Am
(2015) - et al.
Upper-extremity and mobility subdomains from the Patient-Reported Outcomes Measurement Information System (PROMIS) adult physical functioning item bank
Arch Phys Med Rehabil
(2013) - et al.
Development of a PROMIS item bank to measure pain interference
Pain
(2010) - et al.
Caregiver low health literacy and nonurgent use of the pediatric emergency department for febrile illness
Acad Pediatr
(2014) - et al.
Factors associated with patient satisfaction
J Hand Surg Am
(2011) - et al.
The prognostic importance of patient pre-operative expectations of surgery for lumbar spinal stenosis
Patient Educ Couns
(1998) - et al.
Improving patient satisfaction through physician education, feedback, and incentives
J Hosp Med
(2015) - et al.
Patients' perception of hospital care in the United States
N Engl J Med
(2008) - et al.
Primary care visit length, quality, and satisfaction for standardized patients with depression
J Gen Intern Med
(2007)
Patient satisfaction with time spent with their physician
J Fam Pract
Duration of a well-child visit: association with content, family-centeredness, and satisfaction
Pediatrics
Consultation length and outcome in two group general practices
J R Coll Gen Pract
Is patients' perception of time spent with the physician a determinant of ambulatory patient satisfaction?
Arch Intern Med
Time seeing a hand surgeon is not associated with patient satisfaction
Clin Orthop Relat Res
Do 360-degree feedback survey results relate to patient satisfaction measures?
Clin Orthop Relat Res
Psychometric properties of the Consumer Assessment of Healthcare Providers and Systems (CAHPS(R)) Clinician and Group Adult Visit Survey
Med Care
Cited by (56)
Creation and Validation of the Select Medical Patient Reported Experience Measure for Physical and Occupational Therapy Outpatient Clinics
2023, Archives of Physical Medicine and RehabilitationPatient Satisfaction with Virtual Clinic Encounters: Analysis of Factors that Impact the Press Ganey Survey in the Hand Surgery Population
2023, Journal of Hand Surgery Global OnlineA Review of the Evidence and Recommendations on Communication Skills and the Patient–Provider Relationship: A Rome Foundation Working Team Report
2021, GastroenterologyCitation Excerpt :It is necessary to reconcile health care system constraints to establish meaningful use of time (Table 8). Although perceived and actual time spent are not directly correlated,40,41 when available visit time is limited the PPR can be impaired. The patient and provider should initially establish goals, answer questions, make diagnoses, and offer treatments within time constraints.
Missed Short-term Follow-up after Arthroscopic Rotator Cuff Surgery: Analysis of Surgical and Demographic Factors
2024, Journal of the American Academy of Orthopaedic Surgeons Global Research and Reviews
No benefits in any form have been received or will be received related directly or indirectly to the subject of this article.