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Research ArticleQUALITY IMPROVEMENT
Open Access

Enhancing Physician Satisfaction and Patient Safety Through an Artificial Intelligence–Driven Scheduling System in Anesthesiology

William D. Sumrall, Jakob V. Oury and George M. Gilly
Ochsner Journal March 2025, 25 (1) 44-49; DOI: https://doi.org/10.31486/toj.24.0104
William D. Sumrall III
1Department of Anesthesiology, Ochsner Clinic Foundation, New Orleans, LA
2The University of Queensland Medical School, Ochsner Clinical School, New Orleans, LA
MD
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  • For correspondence: wsumrall@ochsner.org
Jakob V. Oury
2The University of Queensland Medical School, Ochsner Clinical School, New Orleans, LA
BS
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George M. Gilly
1Department of Anesthesiology, Ochsner Clinic Foundation, New Orleans, LA
MD
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  • Article
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Article Figures & Data

Figures

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    Figure. 

    Intraoperative transition of care rate by month, November 2018 to February 2020 and May 2020 to March 2021.

Tables

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    • View popup
    Table 1.

    Department of Anesthesiology Staffing Blocks

    Time BlockNumber of Staff Assigned
    6:30am-12:30pm4
    6:30am-2:30pm5
    6:30am-4:00pm11
    6:30am-6:30pm4
    12:00pm-6:30pm3
    12:00pm-8:00pm1
    6:30pm night float2
    8:00pm night float2
    • Note: The table shows the number of staff members assigned to each time block. These staffing blocks were inputs to the Lightning Bolt Scheduling system and were used for schedule development.

    • View popup
    Table 2.

    Physician Satisfaction Scores Before and After Implementation of the Lightning Bolt Scheduling System

    Survey Time PointMean Score
    Preimplementation3.3
    Postimplementation4.2
    • Note: Satisfaction with schedule flexibility and predictability, social support availability, work-life balance, and symptoms of burnout was ranked on a scale of 1 to 5, with 5 representing the highest level of satisfaction.

    • View popup
    Table 3.

    Vacation Day Approvals and Denials by Year

    YearVacation Days GrantedVacation Days Denied
    20181,42439
    20191,51716
    20201,9357
    • Note: The Lightning Bolt Scheduling system was implemented in May 2019.

    • View popup
    Table 4.

    Transitions of Care Analysis Before and After Implementation of the Lightning Bolt Scheduling System

    VariablePreimplementationaPostimplementationb
    Total cases, n25,61485,905
    Transitions of care, n (transition of care rate, %)2,628 (10.3)7,776 (9.1)c
    Fewer transitions of care, nd1,072
    Fewer harm events, ne71.5
    Savings, US dollarsf335,550
    • ↵aPreimplementation is the 6-month period (November 2018 through April 2019) prior to implementation of the Lightning Bolt Scheduling system.

    • ↵bPostimplementation is the pre-COVID period of May 2019 through February 2020 and the post-COVID period of May 2020 through March 2021.

    • ↵cP<0.001.

    • ↵dFewer transitions of care was calculated by multiplying the total number of cases postimplementation (85,905) by the preimplementation transition of care rate (10.3%) to estimate handoffs without the Lightning Bolt Scheduling system in an equated case load (8,848) and then subtracting the number of postimplementation transitions of care (7,776): 85,905 × 0.103 = 8,848 – 7,776 = 1,072.

    • ↵eFewer harm events was calculated by dividing the fewer transitions of care number (1,072) by 15 in accordance with the Jones et al finding that for every 15 patients exposed to a transition of care event, 1 additional patient would be expected to experience a harm event.9

    • ↵fThe hospital-incurred cost of $4,693 per harm event reported in a 2023 study by Haidar et al13 was used to calculate the estimated savings resulting from the reduction in harm events: 71.5 × $4,693 = $335,550.

    • View popup
    Table 5.

    Monthly Cases, Transitions of Care, and Transition of Care Rate Before and After Implementation of the Lightning Bolt Scheduling System

    Year/MonthTotal Cases, nTransitions of Care, nTransition of Care Rate, %
    2018
     November4,6364439.56
     December4,02440410.04
    2019
     January4,48850211.19
     February4,1924179.95
     March4,00943910.95
     April4,2654239.92a
     May4,5673627.93
     June4,0973729.08
     July4,3863868.80
     August4,4824229.42
     September4,1343819.22
     October4,5054069.01
     November4,0973378.23
     December4,1093698.98
    2020
     January4,4053848.72
     February3,8923208.22b
     May2,51725910.29
     June3,5593219.02
     July4,2754229.87
     August3,9983889.70
     September4,15043110.39
     October4,1373688.90
     November3,9173528.99
     December4,2233778.93
    2021
     January3,7203449.25
     February3,7643368.93
     March4,9714398.83c
    • ↵aThe 6-month (November 2018 through April 2019) average transition of care rate before implementation of the Lightning Bolt Scheduling system = 10.3%.

    • ↵bThe rolling average transition of care rate for the pre-COVID period after implementation of the Lightning Bolt Scheduling system (May 2019 through February 2020) = 8.76%.

    • ↵cThe rolling average transition of care rate for the post-COVID period after implementation of the Lightning Bolt Scheduling system (May 2020 through March 2021) = 9.34%.

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Enhancing Physician Satisfaction and Patient Safety Through an Artificial Intelligence–Driven Scheduling System in Anesthesiology
William D. Sumrall, Jakob V. Oury, George M. Gilly
Ochsner Journal Mar 2025, 25 (1) 44-49; DOI: 10.31486/toj.24.0104

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Enhancing Physician Satisfaction and Patient Safety Through an Artificial Intelligence–Driven Scheduling System in Anesthesiology
William D. Sumrall, Jakob V. Oury, George M. Gilly
Ochsner Journal Mar 2025, 25 (1) 44-49; DOI: 10.31486/toj.24.0104
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Keywords

  • Anesthesia
  • Artificial intelligence
  • burnout–professional
  • burnout–psychological
  • organizational innovation
  • personnel staffing and scheduling
  • safety

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