How well the staff worked together to care for you | Overall Assessment | 0.79 |
Friendliness/courtesy of the nurse/assistant | Nurse/Assistant | 0.75 |
Explanations the care provider gave you about your problem or condition | Care Provider | 0.74 |
Likelihood of recommending this care provider to others | Care Provider | 0.73 |
Concern the care provider showed for your questions or worries | Care Provider | 0.69 |
Amount of time the care provider spent with you | Care Provider | 0.69 |
Information the care provider gave you about your medications (if any) | Care Provider | 0.67 |
Friendliness/courtesy of the care provider | Care Provider | 0.67 |
Instructions the care provider gave you about follow-up care (if any) | Care Provider | 0.66 |
Your confidence in this care provider | Care Provider | 0.65 |
Degree to which the care provider talked with you using words you could understand | Care Provider | 0.62 |
Our sensitivity to your needs | Personal Issues | 0.62 |
Cleanliness of our practice | Personal Issues | 0.61 |
Concern the nurse/assistant showed for your problem | Nurse/Assistant | 0.61 |
Our concern for your privacy | Personal Issues | 0.59 |
Care provider efforts to include you in decisions about your treatment | Care Provider | 0.57 |
Convenience of our office hours | Access to Care | 0.51 |
Ease of getting through to the clinic on the phone | Access to Care | 0.50 |
How well staff protected your safety | Personal Issues | 0.50 |
Ease of scheduling your appointment | Access to Care | 0.49 |
Courtesy of person who scheduled your appointment | Access to Care | 0.47 |
Courtesy of staff in the registration area | Access to Care | 0.44 |
Degree to which you were informed about any delays | Moving Through Your Visit | 0.38 |
Wait time at clinic (from arriving to leaving) | Moving Through Your Visit | 0.33 |