Table 2. Spearman Rank Correlation Coefficients (r) for “Likelihood of Your Recommending Our Practice to Others” Top-Box Score, n = 281a,b
Survey ItemDomainr
How well the staff worked together to care for youOverall Assessment0.79
Friendliness/courtesy of the nurse/assistantNurse/Assistant0.75
Explanations the care provider gave you about your problem or conditionCare Provider0.74
Likelihood of recommending this care provider to othersCare Provider0.73
Concern the care provider showed for your questions or worriesCare Provider0.69
Amount of time the care provider spent with youCare Provider0.69
Information the care provider gave you about your medications (if any)Care Provider0.67
Friendliness/courtesy of the care providerCare Provider0.67
Instructions the care provider gave you about follow-up care (if any)Care Provider0.66
Your confidence in this care providerCare Provider0.65
Degree to which the care provider talked with you using words you could understandCare Provider0.62
Our sensitivity to your needsPersonal Issues0.62
Cleanliness of our practicePersonal Issues0.61
Concern the nurse/assistant showed for your problemNurse/Assistant0.61
Our concern for your privacyPersonal Issues0.59
Care provider efforts to include you in decisions about your treatmentCare Provider0.57
Convenience of our office hoursAccess to Care0.51
Ease of getting through to the clinic on the phoneAccess to Care0.50
How well staff protected your safetyPersonal Issues0.50
Ease of scheduling your appointmentAccess to Care0.49
Courtesy of person who scheduled your appointmentAccess to Care0.47
Courtesy of staff in the registration areaAccess to Care0.44
Degree to which you were informed about any delaysMoving Through Your Visit0.38
Wait time at clinic (from arriving to leaving)Moving Through Your Visit0.33
  • a A top-box score for this item was defined as a rating of 5 (“very good”) on a 0-5 scale.

  • b Not all items were completed by all respondents; all correlation coefficients had P value <0.0005.